How-to Guides

Below you'll find tutorials about our solution. These tutorials are designed to help you understand how to use our product and get the most out of it. They will cover everything from the basics of how to navigate the interface, to advanced features and customization options. Whether you're a new user or an experienced pro, these tutorials will give you the information you need to make the most of our solution. So, if you're ready to start taking advantage of all that our solution has to offer, dive right in and start exploring!

How do I monitor shrimp health

1. Go to the “Ponds” section located on the left side of the screen. 2. Select the pond. 3. Press “View Images” 4. Review the images of the shrimp in the pond.
How do I sign up

1. Go to https://app.sincereaqua.com 2. Press “Click here to register” 3. Read and accept the Terms of Service 4. Enter your information and press “Sign Up” You are now signed up and ready to use the Sincere Cloud.
How do I upgrade

1. Go to the settings menu on the left-hand side of the screen 2. Click on “Subscription and Billing History” 3. Click “Upgrade to Premium” 4. Select the desired tier to upgrade to 5. Confirm the upgrade
How do I add users

1. Go to the settings menu. 2. Select “User Management” 3. Click on the “Add user” button located in the top right corner 4. Fill in the necessary information for the new user 5. Click “Save” 6. To edit or delete an existing user, press the corresponding icon next to the user’s name. 7. Confirm any changes made to the user’s account What are the different roles? Administrator: This role has the highest level of access and is able to add, edit and delete all information related to the farm. They also have the ability to add new users to the system. Farm Manager: This role has similar access to an administrator, they can add, edit and delete all information related to the farm. However, they cannot change the subscription or delete the administrator account. Data Collector: This role is restricted to only entering and gathering information for the devices. They do not have the ability to view, edit or delete any of the information.
How do I add ponds

1. Go to the "Ponds" section located on the left side of the screen 2. Press the "Add Pond" button 1. Enter the name of the new pond 2. Add location of the pond 3. Press “Save” to add the pond to the overview 1. View the status of each pond by visiting the “Ponds” overview section
How do I manage alarms

1. Go to the “Alarms” section located on the left hand side of the screen 2. Under the “Status” tab, view the current status of the alarms (Active or Cleared) 1. To change the status of an alarm, press on the status tab of the alarm you want to change. 2. Select the desired status from the options provided (Active or Cleared)
How do I start a new cycle

1. Go to the “Ponds” section located on the left side of the screen. 2. Select the pond you want to start a new cycle with. 3. Press “Manage Cycle” button located at the top right corner. 4. Press “New Cycle” button to start a new cycle.
How can I view records

1. Go to the “Ponds” section located on the left side. 2. Press “Records” 3. At the top left corner of the screen, select the type of record you want to see.
How can I change my subscription

1. Go to the “Settings” section located on the left side. 2. Press “Manage Subscription” 3. Enter your email to confirm. Note; use the email that you used to signup with. 4. Press “Change Plan” 5. Review the available plans and choose the one you want to switch to.
Where can I see my billing history

1. Go to the “Settings” section located on the left side 2. Press “Subscription and Billing History” 3. Review your billing history
Weight Monitoring

1) Click Weight Monitoring 2) Select pond name 3) Take a photo of the shrimp (Optional) 4) Enter how many shrimp you are weighing and the total weight 5) Enter Upload Records 6) Click Weight Records 7) Select the record and press upload